Access Info has identified some key problems with EU transparency: People are having problems getting access to information: the European Ombudsman’s report for 2008 says that 36% of citizens’ complaints relate to transparency and access to documents. But at the same time, most users of the EU’s access rules are businesses rather than journalists, civil society organisations or members of the public. And even when these stakeholders might think about making requests the explanations given on the EU’s websites makes it seem quite daunting (despite the fact that making requests is really quite straightforward!).